Walter Roby

Walter Roby is a seasoned telecommunications professional with extensive experience in various leadership roles, currently serving as the Senior Telecom Manager/Engineer at North American Bancard since April 2014. Roby has successfully led the migration to Genesys Cloud CX, enhancing operational efficiency for 500 call center agents through integration with Salesforce and advanced multi-channel applications. Previous roles include Senior Telecommunications Administrator at Shield Healthcare and Senior Telecom Administrator at St. Jude Medical, where significant projects involved managing high call volumes and transitioning technology platforms. Roby’s career also includes key positions at AAFES-Kuwait, 21st Century Insurance Co., Verizon Business, and service in the United States Navy as an Interior Communication Electrician. Educational credentials include degrees in Business Management and Business Administration from the University of Phoenix.