Joy McCracken

Joy McCracken, MBA, currently serves as the Director of HRIS & Payroll at North American Client Services, Inc. since May 2023, where leadership in HRIS and Payroll teams has led to enhanced productivity and operational efficiencies. Joy has a strong background in HRIS and HCM consulting, with experience from November 2019 to the present, focusing on process improvements for various clients. Previous roles include HRIS Manager at Smile Brands Inc., Team Manager of Customer Experience at LISI, and Customer Success Account Manager at Ultimate Software. Joy's career began at Assign By Web, managing HR Operations and Sales, and includes a successful tenure at John Wieland Homes overseeing HR, Payroll, and Benefits. Joy holds an MBA from The Johns Hopkins University - Carey Business School and a Bachelor of Science in Organizational Leadership from Penn State University.