Ryan A. is an IT Specialist at the North American Electric Reliability Corporation (NERC) since April 2023, bringing prior experience as a Tier 1.5 technician at HumanTouch, LLC, where responsibilities included training new agents, managing escalated tickets, and hosting procedural meetings. Before that, Ryan served as a Tier 1 Technical Support Specialist, providing IT support to over 22,000 customers for the US Food and Drug Administration and achieving public trust level 5 security clearance. Earlier experience includes working as an E-Commerce clerk at Kroger, handling online orders and customer service. Ryan holds a degree in Business Management with a focus on Information Systems from the Wilbur O. and Ann Powers College of Business at Clemson University, obtained in 2019.
North American Electric Reliability Corporation (NERC)
The North American Electric Reliability Corporation (NERC) is a not-for-profit international regulatory authority whose mission is to assure the reliability and security of the bulk power system in North America. NERC develops and enforces Reliability Standards; annually assesses seasonal and long‐term reliability; monitors the bulk power system through system awareness; and educates, trains, and certifies industry personnel. NERC’s area of responsibility spans the continental United States, Canada, and the northern portion of Baja California, Mexico. NERC is the electric reliability organization for North America, subject to oversight by the Federal Energy Regulatory Commission and governmental authorities in Canada. NERC’s jurisdiction includes users, owners, and operators of the bulk power system, which serves more than 334 million people.