Caleb Reid

Caleb Reid is an accomplished IT professional currently serving as the IT Technician Lead at North Carolina Agricultural and Technical State University since July 2023, where leadership of a team of 7 technicians has resulted in a 98% issue resolution rate for approximately 100 weekly hardware and software issues. Previously, as an IT Technician from March 2021 to May 2023, Caleb effectively resolved an average of 20 hardware issues per week and diagnosed over 300 software glitches annually, achieving high satisfaction rates among faculty and staff. Additionally, during a summer internship at SAS in 2022, Caleb conducted API security testing on 50 API endpoints, identifying critical vulnerabilities. Caleb Reid holds a Bachelor of Science degree in Electronics Technology from North Carolina Agricultural and Technical State University, completed in May 2023.