Tatyana Kelly, CHC, serves as the Senior Vice President of Member Services at the North Carolina Healthcare Association since January 2015, having previously held the roles of Vice President for Planning/Strategy & Member Services, Implementation & Improvement, and Lean Improvement Manager. Prior experience includes over a decade at Kaiser Permanente, where Tatyana Kelly excelled in various roles, including Manager of Contract Configuration and Compliance, Project Manager, and Contract & Compliance Specialist. Noteworthy accomplishments include achieving high compliance metrics for CMS audits, leading process optimizations for contract management software, and managing the implementation of significant projects, demonstrating extensive expertise in compliance, project management, and process improvement. Tatyana Kelly's educational background includes a Master of Fine Arts from The University of Texas at Austin and coursework in Project Management from Villanova University.