Kristina Janssen

Kristina Janssen is an experienced workforce management professional with a diverse background in operations and customer service. Currently serving as Workforce Manager at North End Teleservices LLC since January 2024, Kristina previously held leadership roles at FSC Edge as Production Director and Operations Manager from September 2022 to December 2023. At Nelnet Diversified Services, from September 2016 to September 2022, Kristina progressed from Customer Service Advisor to Supervisor II, overseeing a team of over 25, fostering collaboration and productivity, and enhancing performance metrics through targeted coaching. Earlier experience at Verizon included roles as Escalation Specialist and Customer Service Representative, focusing on customer retention and delivering exceptional service.