Matt Frost

Matt Frost is a seasoned professional in customer and operational strategy with extensive experience across various industries. Currently serving as Principal - Customer and Operational Strategy at North Highland since May 2022, Matt has previously held strategic roles at PA Consulting, focusing on customer transformation for several high-profile organizations, including market entry analysis and customer service model development. At TUI, Matt excelled as a Product Manager and Business & Implementation Lead, overseeing significant digital projects and CRM platform implementations across international markets. With a strong foundation in operational efficiency and customer experience gained through roles at BSkyB and an impactful internship at Frank PR, Matt holds a Bachelor of Science degree in International Business from Loughborough University.