North Kansas City Hospital
Melanie N. has had extensive work experience in the healthcare and customer service industries. Melanie began their career as a Staff Registered Nurse at North Kansas City Hospital in 2009 before being promoted to Critical Care Registered Nurse in 2012. In 2014, they became the Director of Clinical Operations at the hospital. During their time there, they represented the administration, ensured adequate allocation of nursing staff, guided patient admissions and transfers, and resolved facility problems.
Prior to their work at North Kansas City Hospital, Melanie N. worked at APAC Customer Service Inc from 2000 to 2005. Melanie started as a Call Center Representative and Team Leader, then became an Assistant Center Business Manager. In this role, they were responsible for the quality, productivity, and revenue results of over 100 employees in both inbound and outbound call center operations. Melanie also communicated and collaborated with the Center Business Manager and Account Management team to solidify and grow the business. Melanie N. received recognition for their exceptional performance, being voted as the #1 Assistant Center Business Manager in the region in 2003 and winning the "Spirit of the Site" award in 2004.
Melanie N. obtained a Bachelor's degree in Registered Nursing/Registered Nurse from Graceland University, School of Nursing in the years 2007-2009. Prior to that, they earned a Bachelor of Science - BS in Business Administration and Management, General and a Bachelors in Business Administration from Missouri Western State University between 1997 and 2002.
North Kansas City Hospital
For more than 65 years, North Kansas City Hospital has been the Northland's preferred healthcare provider. Our mission is to provide hope and healing to every life we touch. NKCH is an acute care facility with 451 licensed beds and 550 physicians representing 49 medical specialties. From our award-winning cardiovascular and orthopedic programs to our cancer, emergency, neurosciences, spine, women’s and other services, we provide a lifetime of care. Through our Meritas Health subsidiary, NKCH offers the largest network of physician practices in the Northland, with more than 280 primary and specialty care doctors and advanced practice providers in 35 convenient locations, including an express care clinic in the 64th Street Hy-Vee store. Our accreditations demonstrate our commitment to providing quality healthcare, including: - American Nurses Credentialing Center Magnet®designation - Centers for Medicare & Medicaid Services four-star rating - The Joint Commission Gold Seal of Approval® and certification for Comprehensive Cardiac Center, Advanced Total Hip and Total Knee Replacement, and Primary Stroke Center Our oncology partnership with The University of Kansas Cancer Center provides patients with access to clinical trials and state-of-the-art radiation therapy. Our mission, vision and values reflect a strong commitment to the health and well-being of our employees, the Northland community and beyond. Forbes honored NKCH as one of America’s Best Midsize Employers, ranking NKCH the top midsize hospital and health system in the Kansas City area and No. 182 midsize company in the nation. In addition to our Wellness Corners in the North Kansas City YMCA and Gladstone Community Center, each year NKCH sponsors approximately 60 charitable and community organizations and serves more than 24,000 people through its dynamic Community Health & Wellness programs.