Kasmira Collado

Kasmira Collado is a Patient & Customer Experience Program Manager at North Shore University Hospital, where responsibilities include cochairing Language Line Services and enhancing the patient experience for the deaf community. Kasmira has previously held roles such as Senior Patient and Customer Experience Specialist and Coordinator of Patient and Family Centered Care, focusing on personalized healthcare experiences and resolving quality-of-care concerns. Kasmira began at North Shore University Hospital as a Clerical Support Associate, demonstrating service excellence while managing patient communications and census. Beyond healthcare, Kasmira has experience as a Freelance Stylist Assistant, supporting notable publications such as Glamour Magazine and Self Magazine. Kasmira is pursuing a Master of Public Health degree at Capella University, having previously earned a Bachelor's degree in Sociology from Queens College.