North Texas Tollway Authority
Ebun Salawu CAD, CSA, is a skilled ServiceNow Developer with extensive experience in developing and enhancing ITSM modules at the North Texas Tollway Authority since February 2019. Proficient in implementing ServiceNow best practices, Ebun has participated in multiple upgrades of ServiceNow releases and has a strong background in configuring SLAs, orchestrating integrations with external applications, and overseeing test processes. Prior experience at Texas Capital Bank as a ServiceNow Admin/Developer involved creating workflows, automating processes, and collaborating with stakeholders to gather requirements. Holding a Master's degree in Data Analytics from the University of Cincinnati, Ebun also excels in user administration and performance analytics, facilitating effective training and support for end-users throughout the ServiceNow platform.