Martin Williams

Martin Williams is an experienced Problem and Knowledge Manager currently employed at Electricity North West since June 2019, where responsibilities include developing and improving Problem Management processes and conducting Root Cause Analyses. Prior to this position, Martin held roles at Syngenta as an Incident and Problem Manager, overseeing global incident management processes and stakeholder communication; at Cegedim Rx, focusing on the enhancement of Problem Management; at BT, serving as a Siebel CRM Administration Supervisor and Siebel Helpdesk Supervisor, managing teams and project activities; and at CSC as a Server Support Administrator, providing desktop support. Martin's educational background includes studies at Runshaw College and Balshaws High School.