James Hickey

James Hickey is a skilled technical support professional with extensive experience in various roles. Currently serving as a Senior Client Service Analyst at Northbridge Financial Corporation since December 2019, James provides technical support to company-wide users and addresses escalated issues through multiple platforms. Prior to this, James worked as an IT Technical Support Analyst at Our Lady's Children's Hospital, delivering first-level support and performing system maintenance. James also gained valuable experience as a Technical Support Representative at Payfirma, managing customer relations and technical cases, and as a Microsoft Office 365 Technical Engineer at MJ Flood Technology, where tasks included email troubleshooting and administrative tasks. James holds a Master's Degree in Computer Science from University College Dublin and a Bachelor's Degree in Business and Entrepreneurship from Dún Laoghaire Institute of Art, Design and Technology.