Lynn Norbury

Lynn Norbury has extensive experience in customer service and administrative roles, currently serving as a Customer Service Clerk, Service Quality Assessor, and Team Organiser at Northern since June 2007. Key responsibilities include customer service, administrative support, liaising with colleagues, arranging meetings, and managing travel for senior management, utilizing the full Microsoft Suite. Prior to Northern, Lynn worked at North Western Trains as a Team Administrator, providing clerical support to the Area Station Manager and managing purchasing and budget tasks. Lynn's career began at British Rail, where roles included Travel Advisor and Railway Trainee, gaining expertise in customer service and administration while earning NVQs in Retail and Business Administration. Educational background includes attendance at Dukinfield High School.