Victor Ludena

Victor Ludena is an Associate Business Analyst at NOVEC since March 2012, where analytical skills are applied to challenges that enhance company growth, and collaboration occurs with operational and engineering teams to achieve business unit objectives. Prior roles include leadership of a call center team as a Customer Service Representative and Customer Account Specialist, focusing on customer relations and account management throughout Northern Virginia. Additional experience includes positions as Ticket Service Coordinator at MAXIMUS and Collection Agent Representative at Nationwide Credit Corporation. Academic credentials include a degree in Information Systems Operations Management from George Mason University, obtained between 2015 and 2018.