Jo Odell

Jo Odell is an experienced professional with a diverse background in customer service, operations, and consulting. Currently, Jo serves as a Patient Service Representative at Northfield Hospital + Clinics since January 2021, while also working as an Independent Consultant for Norwex since January 2015, focusing on reducing chemicals in households. Previous roles include Legal Assistant at Grundhoefer & Ludescher, P.A., Operations Business Specialist at Secure Base Counseling Center, and Senior Operations Business Analyst at Blue Cross Blue Shield of Minnesota, where Jo led projects aimed at improving quality and reducing costs. Jo holds certifications in Medical Billing & Coding and is a certified Lean Practitioner, enhancing skills in process improvement and training.