Donald Roberts

Donald Roberts is a seasoned IT professional with extensive experience in incident management and system administration across various organizations. Currently serving as a Senior Consultant at Northramp since August 2018, Donald specializes in developing IT processes rooted in industry best practices, particularly in Incident and Problem Management. Prior roles include Incident Response Coordinator at DrFirst, Inc., and senior positions at General Dynamics Health Solutions and General Dynamics Information Technology, where Donald managed incident resolution, root cause analysis, and developed comprehensive process documentation. Donald's earlier experience includes roles in systems administration and technical support, alongside a strong focus on communication and training relevant to process improvement and operational efficiency.