Northumbrian Water Group (NWG) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

Utilities

Northumbrian Water Group

Heidi Mottram

Tim Rutter

Jennie Collingwood

Michelle Todd-Davison

Kathryn Waugh

Dr. Elouise Leonard-Cross

Martin Jackson

Gary Storey

Matt Williams

Richard Somerville

Bridget Rosewell

Duncan Nicholas Macrae

Loi Shun Chan

Andrew John Hunter

Jacquie Mcglade

Alan Bryce

Hing Lam Kam

Richard Sexton

Peter Vicary-Smith

The Customer Service and Operations team at Northumbrian Water Group is dedicated to ensuring the delivery of exceptional customer experiences across water and sewerage services. This team manages customer inquiries, handles complaints, and oversees the operational efficiency of water supply and wastewater treatment processes, while also implementing strategic initiatives to improve service performance and response to flooding incidents. Through collaboration and effective management, they work to maintain high standards of service quality and address the needs of customers in both the North East and South East of England.

Customer Service and Operations

The Board and Governance team at Northumbrian Water Group is responsible for overseeing the company's strategic direction and ensuring compliance with regulatory requirements. This team, comprised of independent and non-executive directors, along with the General Counsel & Company Secretary, plays a crucial role in corporate governance, risk management, and fostering accountability to stakeholders while promoting transparency and ethical decision-making.

Board and Governance

The Technology and Engineering team at Northumbrian Water Group is responsible for driving innovation and efficiency in water and sewerage services through advanced technology solutions. This team focuses on cybersecurity, data analytics, and engineering excellence to ensure robust IT operations and pioneering research and development initiatives. By integrating cutting-edge software and engineering practices, they enhance system reliability and optimize service delivery for millions of customers.

Technology and Engineering

The Finance and Planning team at Northumbrian Water Group is responsible for overseeing the financial health and long-term strategic direction of the company. This team develops financial plans, manages budgets, ensures tax compliance, and evaluates investment opportunities to support sustainable growth and efficient service delivery across its water and sewerage operations.

Finance and Planning

The Leadership Team at Northumbrian Water Group is responsible for setting the strategic direction of the organization, ensuring operational excellence, and driving financial performance across its water and sewerage services. This team, comprised of the CEO, CIO, and Chief Financial Officer, collaborates to enhance customer satisfaction, implement innovative technologies, and maintain sustainability goals while adhering to regulatory requirements in both the North East and South East of England.

Leadership Team

The Marketing and Communications team at Northumbrian Water Group focuses on enhancing brand awareness and customer engagement through strategic communication and marketing initiatives. They conduct customer research to understand needs and preferences, develop innovative leisure products, and implement external communication strategies to effectively convey the company's commitment to sustainable water services and community involvement.

Northumbrian Water Group

Org chart

Board & advisors

Teams

Customer Service and Operations

Board and Governance

Technology and Engineering

Finance and Planning

Leadership Team

Marketing and Communications

Offices

Northumbrian Water Group

Org chart

Board & advisors

Teams

Customer Service and Operations

Board and Governance

Technology and Engineering

Finance and Planning

Leadership Team

Marketing and Communications

Offices

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