Raphael Charles is a Senior Enterprise Communications Engineer at Northwell Health, where they apply their extensive IT expertise. Previously, Raphael served as the ITLS Lead Coordinator Technician at ConvergeOne, overseeing teams and training new staff. Their diverse experience also includes roles as a Service Desk Technician, Desktop Support Technician, and Help Desk Technician across various organizations. Raphael obtained a Bachelor's Degree in Computer Technology from CUNY New York City College of Technology, following an Associate Degree in Mechanical Engineering Technology from the same institution.
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