Vimal K.

Vimal K. is a Director of Infrastructure Services and Management at Northwell Health, where they lead incident management, service desk operations, and customer experience initiatives. With over 10 years of experience in IT operations and service delivery, Vimal previously held roles at Best Buy, where they excelled in various supervisory and management positions, and at Radio Shack as a store manager. Vimal has significantly contributed to service quality assurance programs and the implementation of Service Now across the enterprise, achieving high customer satisfaction scores. Vimal's background reflects a strong commitment to team development and operational excellence.