Terry Hokinson

Terry Hokinson has a strong background in the healthcare industry, with a focus on operations and management. From 2019 to the present, Terry has worked as the Director of Operations at Northwest Administrators, Inc, overseeing various departments and leading a team of over 200 employees. In this role, Terry has managed client projects and effectively interacted with stakeholders.

Prior to this, from 2018 to 2019, Terry served as the Director of Operations at Centene Corporation, where they were responsible for the operational success of the Ambetter Individual product. Terry directed teams and ensured key performance indicators were met, implementing initiatives that increased contact rates for new members.

From 2015 to 2018, Terry worked as the Program Director of Health Insurance Exchange Operations at Anthem, Inc., leading the team responsible for membership and financial reconciliation. They successfully completed the first reconciliation with the NY and CA Exchanges and implemented a monthly reconciliation process.

Terry also has experience at Blue Shield of California, where they held various positions from 2008 to 2015. As the Director of Individual & Small Group Underwriting, they transformed the department to implement Healthcare Reform and improved staff performance and associate survey scores.

Lastly, Terry held management roles at UniCare/Wellpoint (now Anthem) from 1997 to 2008, where they directed billing and member services, as well as overseeing underwriting and risk management.

Overall, Terry Hokinson has a diverse range of experience in healthcare operations and management, consistently delivering exceptional results and implementing successful initiatives.

Terry Hokinson has a Bachelor's Degree in Business Management from the University of Phoenix. After that, they pursued a Master of Business Administration (MBA) with a specialization in Health/Health Care Administration/Management from Western Governors University, completing it between 2017 and 2019.