Hörmann Northwest Door, LLC
Bernard Punzalan is an experienced IT Project Manager and IT Support Technician II at Hörmann Northwest Door, LLC, where responsibilities include assisting network engineers, managing Verizon Business Account administration, addressing tier 1 and 2 support requests, and mentoring IT interns. Previous roles at Hörmann include Help Desk Technician and Quality Inspector, focusing on user support, quality assurance processes, and standard operating procedure development. Prior experience at Milgard Windows and Doors as a Job Instruction Trainer and Production Worker involved training new hires, performing audits, and ensuring quality in production lines. Bernard holds an Associate of Arts and Sciences degree in Computer Network & Information Systems Security from Clover Park Technical College.