Northwest Federal Credit Union
Michael Smith is an experienced professional with a diverse background in customer service and education. Currently serving as a Member Service Representative III at Northwest Federal Credit Union since June 2021, Michael specializes in resolving escalated issues, coaching associates, and driving branch revenue through customer education on products. Prior roles within the credit union included evaluating client financial needs and managing member requests efficiently. Michael's earlier experience includes a shift supervisor position at Starbucks, where strong customer service and team management were emphasized, and a teaching role at Chesterbrook Academy, focusing on curriculum development and classroom activities for young children. Michael's educational background includes studies at Virginia Commonwealth University and Northern Virginia Community College.
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Northwest Federal Credit Union
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We’re proud to offer financial services for every stage of your life—from your child’s first youth savings account to financing their education; to major purchases such as cars or your home—we’re dedicated to delivering consistent service to every member, every day, every time. Privacy and Security Policies: With respect to content on Northwest Federal Credit Union's official Facebook, Twitter and YouTube pages, Northwest Federal Credit Union follows the privacy policies posted on these individual sites. Please note that when visiting any of these official Northwest Federal Credit Union's social media pages, when applicable you are also subject to the terms and conditions of Northwest Federal Credit Union's Privacy and Internet Policy and general terms of use, in addition to the individual site's terms of service and privacy policies. Access our complete policy here: https://www.nwfcu.org/interior_template.aspx?id=1343 To protect your privacy and the privacy of others, please do not include personally identifiable information such as Social Security numbers, account numbers, phone numbers or e-mail addresses in any comment or post. If you do include personally identifiable information in your comment, your comment or post may be deleted. Federally insured by NCUA. Equal Housing Lender.