Sherin Francis, CSM, is a seasoned Business Analyst at NorthWest Healthcare Properties REIT, with a diverse background in technical account management and IT support across various sectors. Sherin held roles at Yardi, Standard Chartered Bank, and Schlumberger, excelling in process improvement and technical support for large user groups. Highlights include enhancing customer satisfaction by 30% through application improvements, contributing to a significant reduction in user incidents, and optimizing reimbursement cycles within the Concur Expense System. Sherin's educational foundation includes a postgraduate degree in Business Management from XLRI Jamshedpur.
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