Miranda Rhys-Jones

Miranda Rhys-Jones is a seasoned technical support professional with extensive experience in IT systems support and customer service. Currently serving as a Technical Support Representative II at Northwest Multiple Listing Service since March 2021, Miranda has previously worked as a Technical Support Specialist at BAREIS and held various technical support roles at Intelletrace and Modis. With expertise in VoIP services, Windows systems, and ticketing systems, Miranda has consistently improved documentation and support processes while providing calming assistance to users. Educational background includes CompTIA A+ certification and degrees in Game Art & Design as well as Graphic Arts and Computer Communication.