Collette Pleva

Collette Pleva is an experienced leader in project management and customer experience, currently serving as Senior Director of PMO, Business Planning & Operations, Data Science and Analytics at Northwestern Mutual since June 2019. Prior roles at Northwestern Mutual include Assistant Director and Program Management Lead in the same department. Collette's earlier experience includes a consultancy position at IT Management Consulting where project management for a global divestiture was a focus, and a significant tenure at efficientC ClaimSource and OS inc. as Director of Customer Experience, overseeing client success across multiple departments. Collette also held leadership positions at MSI Data, guiding professional services and customer care, and at WennSoft, where initiatives in customer experience and strategic business direction were prioritized. Educational background includes attendance at the University of Wisconsin-Parkside.