Gen L.

Gen L. is a seasoned professional with extensive experience in engineering and analytics. Currently serving as a Lead Engineer at Northwestern Mutual since March 2020, Gen L. has successfully deployed a RAG chatbot system that significantly improved call center efficiency and developed scalable AI systems utilizing Kubernetes. Prior roles include Senior Machine Learning Engineer, where Gen L. built automated ML deployment pipelines and custom ETL packages, and Advanced Analytics Analyst at Kohl's, focusing on customer conversion research and email optimization. Gen L. also brings valuable experience from Quad/Graphics, contributing to AI initiatives, creating machine learning models for operational efficiencies, and providing substantial cost savings. Educational qualifications include a Master of Science in Computer Science with a focus on Machine Learning from Georgia Institute of Technology and a Master of Science in Industrial and Systems Engineering from the University of Wisconsin-Madison.