Brad N.

Brad N. currently serves as an End User Computing Analyst - Intermediate at Norton Healthcare since March 2025. Previously, Brad worked at Brown-Forman as a Technology Specialist - USA&C from November 2022 to March 2025, leading the Global IT Desktop Knowledge and Process Improvement Operational Quality Group while supporting business client IT needs. Prior to that, from December 2021 to November 2022, Brad held the position of Help Desk Support - Intermediate at Norton Healthcare, where responsibilities included supporting the Epic EHR system and managing various software applications. Additionally, Brad gained experience as a Technical Support Analyst - Intermediate and Associate at LG&E and KU Energy LLC from February 2019 to December 2021, achieving a first-call resolution rate of 78% on a significant volume of incident tickets. Brad holds a High School Diploma from Jefferson County High School.