Scott Staines

Scott Staines has extensive work experience in the automotive industry. Scott currently holds the position of Head of Customer Quality at Norton Way Motors Ltd since March 2023. Previously, they worked at Hyundai Motor UK as a Dealer Parts & Service Manager from September 2022 to February 2023. Prior to that, they were a Service Manager at Barons Stansted BMW and MINI from February 2021 to July 2022, where they successfully turned around an underperforming service department and managed a team of technicians and service advisors. Scott also held roles at Nissan Motor (GB) Limited as a Customer Quality Operations & Dealer Performance Manager, Renault-Nissan Consulting UK as a Senior Automotive Consultant, Jardine Motors Group as a Business Improvement Manager, Audi UK in various roles including Regional Network Development Manager, Network Engagement Manager, Process Improvement Manager, and Service Development Manager, and Mercedes-Benz Retail Group as a Group Customer Service Manager and Retail Sales Executive. Scott also gained early experience at Mercedes-Benz Customer Assistance Center Maastricht NV as a Customer Service Representative.

Scott Staines attended Bedford College from 1994 to 1996, where they pursued an Advanced Business & Finance degree. During their time at the college, they studied a range of subjects including Economics, Law, Marketing, International Trade, and IT.