André Calçada has extensive experience in automation and customer service management, currently serving as RPA Lead at NOS SGPS since June 2017, where leadership of automation initiatives and team management are key responsibilities. Previously, André held roles as an RPA Developer and Customer Service Coordinator at NOS SGPS, focusing on automation solutions and customer service optimization. Earlier career positions included QA Analyst/Trainer at Teleperformance Portugal and various customer service and sales roles at NOS SGPS. Educational qualifications consist of a degree in Economics and Management from FEP U. Porto, a Bachelor’s Degree in Business Sciences from Instituto Politécnico do Porto, and additional studies at MODATEX Portugal.
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