João Centeno

João Centeno is a seasoned professional in the customer experience and management sector, currently serving as the Head of Customer Experience B2B Solutions at NOS SGPS since October 2013. Previously, João held significant leadership roles, including Head of Corporate Enterprise Account Management & Provisioning at APCC - Associação Portuguesa de Contact Centers and serving as President of the same organization, which focuses on enhancing the contact center industry. João's extensive experience includes being Vice President and Director of Customer Service at Optimus, where responsibilities involved developing B2B and B2C customer services, and occupying the role of Director of Systems and Operations at Teleperformance - Plurimarketing. João's educational background features an M.B.A. from AESE Business School and various executive programs from prestigious institutions, emphasizing skills in leadership, marketing, and organizational management.