Sheila Martins Figueiredo

Sheila Martins Figueiredo has extensive experience in customer service management, currently serving as the Head of B2B Customer Service Accounts at NOS SGPS since May 1998. Throughout the career at NOS SGPS, Sheila has held various managerial roles, including managing customer service teams dedicated to high-value accounts, overseeing 160 outsource resources, and coordinating customer experience projects. Prior to joining NOS SGPS, Sheila worked at Vodafone as a Coordinator of Customer Service. Sheila holds educational credentials in Business Management and Business Psychology from Universidade Autónoma de Lisboa.