Vera Tavares currently serves as Coordenador de Serviço ao Cliente at NOS SGPS since December 2021, leading multidisciplinary teams focused on customer service excellence and continuous process improvement, while acting as the primary contact with partners to identify improvement opportunities and develop action plans. Prior experience includes roles as Analista de qualidade at ManpowerGroup from August 2019 to November 2021, Business Quality Analyst at Teleperformance Portugal from August 2015 to July 2019, and Supervisor at Randstad Portugal from February 2008 to July 2015. Vera holds a Licentiate degree in Geografia from Flup (2005-2011) and a Pós graduação in Riscos Cidades e Ordenamento do Território from Faculdade de Letras da Universidade do Porto.
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