Joey May

Joey May is a Solutions Engineer at Notarize since March 2020, with prior experience at Zendesk from January 2014 to November 2019, where roles included Developer Support, Team Lead for Tier 3 Support, and Tier 3 Support Engineer. Key responsibilities at Zendesk involved managing relationships with customers and developers, conducting training for Customer Advocacy teams, and bridging communication gaps between support and engineering teams. Notable achievements include co-authoring the Zendesk Certified Developer examination and significantly reducing ticket queue wait times while maintaining high customer satisfaction. Joey May began a career as a Research Technician at Alden Labs in 2011 and previously worked as a Construction Laborer at Marois Brothers, Inc. from 2006 to 2010.