Notting Hill Genesis
Dawna Morrison currently serves as the Head of Complaints and Service Recovery at Notting Hill Genesis, leading the strategic implementation of the organization's complaint service since January 2024. Prior to this role, Dawna spent over a decade at A2Dominion Group, progressing from Complaints Team Manager to Head of Complaints & Resolution, where responsibilities included managing the corporate complaint process and driving service improvements. Dawna also has experience with the London Borough of Lambeth as a Complaints Team Manager and an Independent Education Appeals Service Panel Member. Earlier roles include Team Manager for Finance at the London Borough of Newham and Senior Dispute Resolution Officer at the Local Government Ombudsman. Educational qualifications include a BA (Hons) in Leadership & Management from The Open University and studies at The London School of Economics and Political Science.
This person is not in any teams
This person is not in any offices
Notting Hill Genesis
5 followers
Notting Hill Genesis is one of the largest housing associations in London and the south-east. Their roots reach back to the 1960s when their legacy organisations were created by local people who shared a vision to house west London’s working poor and providing them with a home from which to build a more secure future.