Melanie Bijlhout

Melanie Bijlhout is a seasoned professional in customer experience and continuous improvement, currently serving as the Global Customer Excellence, Continuous Improvement & IT Academy Lead at Nouryon since March 2019. With prior experience at MediaMarkt Nederland and T-Mobile Nederland in roles such as Functional Excellence & Continuous Improvement Manager and Head of Customer Experience & Customer Care, Melanie has a strong background in enhancing customer satisfaction, loyalty, and service improvements. Earlier positions at Ziggo and Casema focused on customer experience strategy, service integration, and process management. Melanie holds multiple degrees, including a Master’s in Business Information Management from the Rotterdam School of Management, Erasmus University, and has completed a certification as a Net Promoter® Associate.