Erin Lake

Erin Lake is a seasoned professional with a diverse background in consumer operations, customer support, and project management. Currently serving as a Senior Consumer Operations Associate at Nova Credit since June 2023, Erin has previously held roles including Customer Support Representative at Braze and Senior Product Support Analyst at Sweet. Notable experience also includes a position as Product Support Expert at Follow Up Boss and a Mathematics Tutor for Newport News Public Schools, where teaching focused on Algebra II and math fundamentals for adults. Erin's background spans various roles at Newport News Shipbuilding, including Analyst and Company Culture and Engagement Specialist. Additional experience includes a tenure as 911 Dispatcher/Calltaker for the City of Hampton and a brief stint as Project Manager at Wärtsilä Defense, Inc. Erin Lake holds a Master of Science in Management and Leadership from Western Governors University and has advanced education in Crisis/Emergency/Disaster Management and Emergency and Disaster Management.