Andre Cespedes currently serves as a Systems Engineer at Novatech, Inc., providing exceptional customer service, troubleshooting live production server environments, and resolving escalated tickets. With prior experience as a System Specialist, Andre developed personalized customer-facing scripts and configured new desktop systems. Andre also works as a Desktop Support Specialist at Plumbing Distributors Inc., where responsibilities include Windows support, user account administration in Active Directory, and Microsoft Office 365 administration. Previous roles include Customer Engineer II at NCR Corporation and Assembly Technician at Motorola Mobility, showcasing a strong background in technical support and customer service. Andre holds an expected Associate Degree in Computer Electronics Engineering Technology from ITT Technical Institute-Duluth.
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