NOVO BANCO
Fedra Medeiros has a rich work experience spanning over several companies and roles. Fedra started their career as an intern at PT PRO in 2006. Later, they worked at Portugal Telecom, where they held various positions, including Customer Quality Assurance Manager, Project Manager and Functional Team Leader, and Processes and Continuous Improvement Consultant. In 2015, they joined NOS SGPS as the Customer Experience and Continuous Improvement Manager. Currently, Fedra is working at NOVO BANCO, first as a Service Design Lead from 2019 to 2021, and then as the Head of Experience Design from May 2021 onwards.
Fedra Medeiros completed a mestrado executivo (executive master's degree) in Project Management at ISCTE - Instituto Universitário de Lisboa from 2008 to 2009. Prior to that, from 2001 to 2006, they pursued studies in Gestão de Recursos Humanos (Human Resource Management) at the same institution.
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NOVO BANCO
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novobanco is a reference in the Portuguese financial system, recognized by it´s high standards of service quality and commercial dynamics with which its Clients, Individuals, Companies and Institutions are served. Assures a wide coverage of clients financial needs, acting in a transversal way in all areas of financial services, such as Corporate Banking, Asset Management and Insurance. In Portugal, novobanco has a vast network of branches, business centers and an excellent service - "Linha Direta", and one of the most innovative homebanking service systems - "novobanco" Online. The Group’s international network, provides an all-inclusive service to its clients, namely to the Portuguese exporting companies and emigrant community.