Front Office Team

The Front Office Team at NOVUM Hospitality is responsible for delivering exceptional guest services from check-in to check-out. This team ensures a seamless and welcoming experience for all guests, handles reservations, manages guest inquiries and complaints, and coordinates with other departments to maintain high standards of service. By embodying the company’s tradition-steeped hosting mentality and leveraging advanced digital tools, they play a crucial role in shaping the first and lasting impressions of the hotel guests.