Olivia Jennings

Olivia Jennings is a Senior Insight Analyst at Novuna, focusing on speech analytics, insights surveys, and reporting to enhance customer experiences. Previous experience includes serving as a Customer Experience Insight Analyst at ManyPets, where Olivia led surveys and improved TrustPilot scores. At Virgin Media O2, Olivia held roles including CX Measurement & Governance Executive during a merger and contributed to customer experience projects at O2. Educationally, Olivia holds a BSc (Hons) in Mathematics and Statistics from The Open University and a Level 4 Apprenticeship in Data Analytics from BCS, further supported by a Certificate of Higher Education from the University of Leeds.