Stephen Paterson

Stephen Paterson is an experienced professional in the technology support and service delivery sectors, currently serving as Product Implementation Lead and Head of Service Delivery at Now NZ Limited since February 2016. In these roles, Stephen has focused on building and managing the Service Delivery and Business Technical Support functions. Prior positions at Now NZ include Service Design Specialist, Service Delivery Manager, Business Technical Support, and Level 2 Technical Support, where Stephen provided dedicated technical support for business clients and escalation support for level 1 teams. Prior to Now NZ, Stephen worked at Dimension Data New Zealand as a Service Desk Associate, offering level one troubleshooting for WAN networks and desktop support. Additionally, a role as Mobile Support Engineer at ANZ involved managing and provisioning mobile devices. Stephen holds a Diploma of System Technologies in Information Technology from Computer Power Plus, completed in 2014.