John Uche

John Uche possesses extensive experience in customer service and quality analysis across various industries. Currently serving as CX Quality Analyst Lead at NowNow since February 2023, John focuses on the strategic design and optimization of customer experience programs and conducts training for Contact Centre Representatives. Prior roles include Contact Center Supervisor/Quality Analyst and Customer Service & Operations Analyst at Chapel Hill Denham, where responsibilities encompassed call center strategy development and executive training. John has also held positions at Union Bank of Nigeria, monitoring transactions for fraud detection, and providing customer support as a Contact Center Agent. Earlier experience includes roles in education as a Classroom Teacher and in health program evaluation with YOHaD. John Uche holds a Higher National Diploma and an Ordinary National Diploma in Food Science and Technology from The Federal Polytechnic, Bauchi.