NQC
Amy Z. is a seasoned professional with extensive experience in customer service and management roles across various industries. Currently serving as a Service Delivery Representative at NQC since October 2021, Amy previously excelled as a Customer Management Advisor at the British Council and as a Customer Contact Manager at Booking.com, where leadership of a team of ten advisors led to the consistent surpassing of monthly KPIs. Additionally, Amy's background includes serving as a Contact Center Buddy and owning Le Huo Language Center, where a successful sales team was built to meet ambitious targets. With a solid foundation in education, including a Diploma in Learning & Development from CIPD and a Bachelor's degree in Chinese Language and Literature from Jiangsu Ocean University, Amy demonstrates a strong commitment to professional growth and customer satisfaction.
NQC
NQC is a leading provider of web based supplier engagement systems. A unique combination of proven procurement expertise coupled with innovative technology enables our customers to reduce the environmental impact of their supply chains, identify risks and drive more responsible corporate behaviour. Our engagement system enables organisations to access n-tier supply chain data from prime contractors and multiple sub-contractor tiers to support the need for transparency and visibility of supply chain data.