Amy Z.

Amy Z. is a seasoned professional with extensive experience in customer service and management roles across various industries. Currently serving as a Service Delivery Representative at NQC since October 2021, Amy previously excelled as a Customer Management Advisor at the British Council and as a Customer Contact Manager at Booking.com, where leadership of a team of ten advisors led to the consistent surpassing of monthly KPIs. Additionally, Amy's background includes serving as a Contact Center Buddy and owning Le Huo Language Center, where a successful sales team was built to meet ambitious targets. With a solid foundation in education, including a Diploma in Learning & Development from CIPD and a Bachelor's degree in Chinese Language and Literature from Jiangsu Ocean University, Amy demonstrates a strong commitment to professional growth and customer satisfaction.