Charlene B.

Charlene B. has over a decade of experience in customer insights, digital experience, and marketing analytics, currently serving as Director of Customer Insights & Digital Experience at NRG Energy since October 2014. Prior roles at NRG Energy include Senior Manager and Customer Insights and Strategy Manager. Charlene's earlier experience includes positions at Direct Energy as a Sr Marketing Intelligence Analyst and Online Campaign Manager, and at Continental Airlines as a Sr Analyst in Online Merchandising and Planning. Additional experience includes an internship in Online Marketing at Continental Airlines and a role as an interviewer at Kerr & Downs Research. Charlene holds a Master's degree in Business Administration with a focus on Marketing from Florida A&M University.