NS&I
Jacqueline Houston is an experienced operational and change delivery professional currently serving as the Operational Assurance Manager at NS&I since April 2022. Prior to this role, Jacqueline held several positions at Atos from June 2005 to April 2022, including Change Delivery Manager, where responsibilities included overseeing high-profile strategic changes to enhance client services, and Contact Centre Development Manager, which focused on driving digital transformation and cultural change. Jacqueline's career also includes experience as a Team Leader, where a customer-centric approach was prioritized in a fast-paced environment. Jacqueline's educational background includes attending Queen's Park Secondary School from 1980 to 1985.
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NS&I
At NS&I, we’re on a mission. We want to become the UK’s most trusted savings provider. With 25 million customers and more than £202 billion invested, we’re one of the largest savings organisations in the UK. We’re both a government department and an Executive Agency of the Chancellor of the Exchequer, so when people save money with us, they’re actually lending money to the government. This gives us the unique backing of HM Treasury - which keeps every single penny of our savers' savings safe. That’s something no one else can offer. We’re in the process of shaping the future of financial services for millions of savers across the UK. Our team of around 200 people are committed to transforming us into a sector-defining organisation over the next 5 years.