Daniel Karlsson

Daniel Karlsson currently serves as the Chief Operating Officer at Nstart since October 2024. Previously, Daniel held the position of Head of Customer Center at Northmill Bank from September 2021 to October 2024, managing four teams comprising 50 full-time employees, where the focus was on enhancing customer service processes and driving productivity. Prior experience includes serving as Head of Operations for Sergel Group, overseeing 130 employees across nine teams, and managing operational efficiency through data analysis and financial review. Daniel also worked at 3 Sverige in various operational roles, including overseeing customer service management and retention strategies, and held a Junior Operations Manager position at Teleperformance Nordic. Daniel’s extensive background in customer service and operations management is marked by a commitment to improving customer experience and team performance.