Dr Hannah Courtney

Dr Hannah Courtney serves as the Director of Strategy and Performance at the NSW Department of Customer Service since February 2025, previously acting as the Director of the Office of the Chief People Officer at the NSW Department of Education. A seasoned leader, Dr Courtney has held several strategic roles, including Project Director at the Greater Cities Commission, where significant expansion initiatives were undertaken, and Executive Officer within the NSW Department of Planning, Industry and Environment, providing crucial strategic advice to senior executives. Additional experience includes managerial positions at various NSW government agencies, with a strong focus on ministerial services, analytics, and communication. Academic credentials include a Doctor of Philosophy in English Literature from UNSW, along with multiple leadership and project management certifications.