Shailesh Baral

Shailesh Baral is an experienced IT professional currently serving as a Customer Support Officer at NSW Government since August 2022, focusing on user support and problem troubleshooting. Prior experience includes roles as Tech Support at KIT-Qantas IT, where Shailesh managed technical assistance and user queries, and as Team Lead at ACES-Group, overseeing a team and ensuring compliance with company standards. Shailesh has also held positions as a Technical Support Officer at Selerity and as an IT Intern at Logitrain, acquiring skills in Active Directory, AWS, and network troubleshooting. Earlier roles include a Technical Support Officer in telecommunications and a Radio Personnel position. Shailesh Baral holds a degree from the University of Southern Queensland, completed between 2015 and 2017.