Cynthia Smith

Cynthia Smith is an experienced professional in customer service and emergency communications, currently serving as an Emergency Call Taking Specialist at North Texas Emergency Communications Center since October 2025. Prior to this role, Cynthia held various positions at Vistra Corp. from February 2020 to October 2025, including Customer Service Representative II and Customer Service Representative III, where responsibilities included resolving complex account issues and providing support for construction and utility services. Previous experience also encompasses positions in customer service and sales at Dynegy, Energy Transfer, Empire Petroleum Partners, LLC, and Cato Corporation, along with significant tenure at Duke Energy Corporation, focusing on training, development, and customer continuity. Cynthia holds a Bachelor's Degree in Business Management from the University of Phoenix.