Gowtham G A

Gowtham G A is an accomplished professional with extensive experience in digital employee experience optimization and operational leadership within the IT sector. Currently serving as the Nexthink-DEX OPS Lead at NTT DATA since September 2023, Gowtham leads a team focused on enhancing digital experiences through innovative use of Nexthink, driving automation, and improving service performance. Previously, Gowtham managed a significant transition during a major financial institution acquisition while serving as Team Lead, handling over 34,000 contacts. With a background as a Senior Process Associate at Tata Consultancy Services, expertise was demonstrated in guiding teams on project adherence and system upgrades. Early career experience includes providing technology support at Infosys BPM. Gowtham holds a Bachelor of Engineering degree in Mechanical Engineering from Sree Sakthi Engineering College, completed in 2018.